Common Problems

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    Solved

    Addresses do not work.

    Renegade · 2 · Last reply by Jevon Wright

    I started using Cryptfolio with three addresses. None of them work.

    Ledger Nano S - ETH - Empty

    Ledger Nano S - XRP - Empty

    Desktop Wallet for Ripple - Error message.

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    Solved

    Ripple (XRP) address balance on Ledger Nano S is not visible.

    Renegade · 2 · Last reply by Jevon Wright

    The XRP amount in my Ledger Nano S is not visible in Cryptfolio. It is displaying zero. (empty)

    When I click on the External explorer, it shows the correct amount.

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    Solved

    Set-up issues

    Andrew · 4 · Last reply by Andrew

    I am having a few issues setting-up my portfolio

    1) Exodus has been partially imported - no BTC, Dash, LTC 2) Jaxx no import. 3) Can't find these GNT, ICN, PAY, ZEC 4) KiwiCoin is unauthorised

    5) The balance is way too low.

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    Solved

    Bittrex API not loading all order history

    Jevon Wright · 1 · Last reply by Jevon Wright

    We have been made aware of an issue with the Bittrex API, where Bittrex may not return the full order history of your account. This can mean that when you add a Bittrex account, some historical transactions may be missing.

    We have submitted a support request to the Bittrex team, but unfortunately this issue is out of our control.

    As a workaround, we will soon be implementing CSV imports, so that you can download your full order history manually from Bittrex, and then upload it to CryptFolio.

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    Solved

    Invalid Symbols Pair after adding cex.io account

    Focevil · 2 · Last reply by Jevon Wright

    After adding account i couldn't get neither history, nor account balance. All keys are correct, I tried to add new sync with new keys, but the same problem occurs.

  • 1
    Acknowledged

    Inline support form won't submit

    Joshua · 0 · Posted

    Looks like a CORS error

    Failed to load https://support.cryptfolio.com/check-user-email-exists: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://cryptfolio.helprace.com' is therefore not allowed access.

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    Missing exchange data between 17 Jan to 22 Jan

    Jevon Wright · 1 · Last reply by Jevon Wright

    We're aware of an issue where some exchanges are missing rates between 17 Jan and 22 Jan 2018. As a result, converted portfolio values over those dates may be incorrect.

    This was caused by a job scheduling bug, which we have now resolved. For some of these exchanges we will be importing this missing data shortly, which will then automatically correct your converted portfolio values.

  • 1
    In Progress

    Login Problem

    Topplingsphere · 1 · Last reply by Jevon Wright

    I am unable to set up a password. Though this may be because I have a google account. But I will not sign in using google for security reasons. My account was migrated from your previous site version.

  • 1
    Solved

    "Invalid base64" on Kraken wallets

    Jevon Wright · 0 · Posted

    This error can occur if you have added your Kraken key or secret incorrectly. Make sure that you haven't put in any extra whitespace, or have missed any of the characters in your key/secret when putting the keys into CryptFolio.

  • 1
    Acknowledged

    Kiwi-Coin integration sometimes returns Unauthorized

    Jevon Wright · 1 · Last reply by Mark Barlow

    We are aware of an issue with Kiwi-Coin API integration where your valid API key/secret may fail to work and return the error Unauthorized. Unfortunately this is an issue on the Kiwi-Coin side, and to date we've not been able to work around this issue.

    You may be able to resolve this issue by creating a new API key and secret, and adding this to your portfolio.

    Alternatively, you are also able to import your Kiwi-Coin transactions directly through CSV.

  • 1
    Solved

    Why are my portfolio balances out of date?

    Jevon Wright · 0 · Posted

    When you are adding or removing accounts, transactions or integrations, your portfolio balances may become out of date. As a result, your charts and reports may not match the balances and transactions listed in your accounts.

    CryptFolio does not automatically calculate your portfolio balances and histories on demand – as for users with thousands of accounts or addresses, this would be too slow. Rather, your balances and charts are updated regularly in the background by one of our job servers.

    If, at any time, your portfolio charts appear to be out of date or incorrect, you can always force the

  • 1

    Ripple balance is shown 0 in ripple wallet through Ledger Nano S

    Subodhmaheshwari70 · 1 · Last reply by Alistair

    Dear Sir,

    I purchased ledger Nano S, from Amazon. (Invoice attached) in February 2018, and I stored ripple into it, I tried to check my balance on 17th of September, but balance shown is Zero.

    I restored my Device , and updated firmware with latest version available with you. I installed XRP wallet again, but result is same (balance is Zero)

    Earlier, I installed Ripple app, and stored Ripple into it In February 2018

    I restored my Device , and updated firmware with latest version available with you. I installed XRP wallet as Ripple device is not available for installation

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    Solved

    Exchange accounts not fetching transactions for inactive currencies

    Jevon Wright · 0 · Posted

    Two exchanges (Binance and Bitfinex) do not have a single API endpoint to download all transactions in your account.

    We cannot request every currency or exchange pair supported by the exchange, either: this could take hours (or days) to fetch.

    As a compromise, we try to intelligently select only "active" currencies for importing your transactions from these exchanges.

    For an account, we define an active currency as a currency which:

    • Has a non-zero balance, or
    • Is one of your reporting currencies.

    If you have added an exchange account, and it is not fetching transactions in a currency because the current

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    Solved
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    Solved

    Incorrect market average rates over 19-21 April 2018

    Jevon Wright · 1 · Last reply by Jevon Wright

    We're aware of an issue where converted value reports and market averages may be incorrect over 19-21 April 2018:

    This was due to a bug in our code when we started importing very old CryptFolio data (from 2013) over this period, and has impacted market average rates, and in some cases converted value reports. This bug has since been fixed, but we need to rebuild the affected market average rates.

    We will be rebuilding the market average rates soon, and this will resolve this issue for all existing accounts. This bug has only affected reports – the underlying data has

  • 1
    Solved

    FUN coin not showing up

    Kofi · 2 · Last reply by Kofi

    Fun coins (FUN) on myetherwallet address are not showing up in portfolio. Is there anyway to get is fixed.

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    Solved

    Not seeing all currencies/positions in "My CryptFolio in USD"

    John · 1 · Last reply by Jevon Wright

    Only seeing the top 7. If one of those was labeled "All Others" that'd be OK-ish, but it's just dropping 3 of y currencies completely.

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    Solved

    Bitfinex account update returns an error.

    Conc · 1 · Last reply by Jevon Wright

    Error message: Nonce is too small. See attachments

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    Solved

    Binance duplicate "Transfer" transaction

    Robot · 2 · Last reply by Jevon Wright

    I am using the Binance API and it seems to be duplicating a "transfer" transaction in my inventory. So far I have only noticed this for one coin, but I see two transactions with the same:

    • Reference
    • Amount
    • Timestamp

    I have tried deleting the transactions and doing an update, but the duplicates come back.

  • 1

    Why are the converted values for one of my currencies incorrect?

    Jevon Wright · 0 · Posted

    If you suspect that one of your balances has been incorrectly valued in another currency, this may be because the automatic conversion is going through one or more exchanges with high volatility.

    To identify which exchanges are being used to convert one balance to another, click on your list of Balances:

    Select the balance for the currency you'd like to investigate:

    The balance report will include a converted value for this currency in each of your reporting currencies. These converted values are used to generate your charts and reports. The tooltip will demonstrate which exchanges were used, and on which