Common Problems

  • 2
    Solved

    Addresses do not work.

    Renegade · 2 · Last reply by Jevon Wright

    I started using Cryptfolio with three addresses. None of them work.

    Ledger Nano S - ETH - Empty

    Ledger Nano S - XRP - Empty

    Desktop Wallet for Ripple - Error message.

  • 2
    Solved

    Ripple (XRP) address balance on Ledger Nano S is not visible.

    Renegade · 2 · Last reply by Jevon Wright

    The XRP amount in my Ledger Nano S is not visible in Cryptfolio. It is displaying zero. (empty)

    When I click on the External explorer, it shows the correct amount.

  • 1
    Acknowledged

    Bittrex API not loading all order history

    Jevon Wright · 0 · Posted

    We have been made aware of an issue with the Bittrex API, where Bittrex may not return the full order history of your account. This can mean that when you add a Bittrex account, some historical transactions may be missing.

    We have submitted a support request to the Bittrex team, but unfortunately this issue is out of our control.

    As a workaround, we will soon be implementing CSV imports, so that you can download your full order history manually from Bittrex, and then upload it to CryptFolio.

  • 1
    Solved

    Missing exchange data between 17 Jan to 22 Jan

    Jevon Wright · 1 · Last reply by Jevon Wright

    We're aware of an issue where some exchanges are missing rates between 17 Jan and 22 Jan 2018. As a result, converted portfolio values over those dates may be incorrect.

    This was caused by a job scheduling bug, which we have now resolved. For some of these exchanges we will be importing this missing data shortly, which will then automatically correct your converted portfolio values.

  • 1
    Solved

    FUN coin not showing up

    Kofi · 2 · Last reply by Kofi

    Fun coins (FUN) on myetherwallet address are not showing up in portfolio. Is there anyway to get is fixed.

  • 1
    Solved

    Not seeing all currencies/positions in "My CryptFolio in USD"

    John · 1 · Last reply by Jevon Wright

    Only seeing the top 7. If one of those was labeled "All Others" that'd be OK-ish, but it's just dropping 3 of y currencies completely.

  • 0
    Solved

    Have a problem? Please share it with us and we will do our best to solve it!

    Jevon Wright · 0 · Posted
    Looking for a solution to your problem? Start by writing it here. Chances are someone has experienced it in the past and will help you resolve it.