Common Problems: | CryptFolio Support

Addresses do not work.

Renegade — Mon, 26 Mar 2018 23:59:14 +0000

I started using Cryptfolio with three addresses. None of them work.

Ledger Nano S - ETH - Empty

Ledger Nano S - XRP - Empty

Desktop Wallet for Ripple - Error message.

FUN coin not showing up

Kofi — Tue, 10 Apr 2018 03:59:41 +0000

Fun coins (FUN) on myetherwallet address are not showing up in portfolio. Is there anyway to get is fixed.

Not seeing all currencies/positions in "My CryptFolio in USD"

John — Tue, 06 Mar 2018 04:07:08 +0000

Only seeing the top 7. If one of those was labeled "All Others" that'd be OK-ish, but it's just dropping 3 of y currencies completely.

Kraken API fail because ledger type is unknown

Chris van Eijk — Wed, 23 May 2018 00:21:11 +0000

Make sure all ledger types of Kraken are recognized in your API, as right now the import fails becausue "rollover" is unknown.

deposit
margin
rollover
settled
trade
transfer
withdrawal

Ripple (XRP) address balance on Ledger Nano S is not visible.

Renegade — Thu, 22 Mar 2018 23:14:04 +0000

The XRP amount in my Ledger Nano S is not visible in Cryptfolio. It is displaying zero. (empty)

When I click on the External explorer, it shows the correct amount.

Missing exchange data between 17 Jan to 22 Jan

Jevon Wright — Thu, 25 Jan 2018 04:32:18 +0000

We're aware of an issue where some exchanges are missing rates between 17 Jan and 22 Jan 2018. As a result, converted portfolio values over those dates may be incorrect.

This was caused by a job scheduling bug, which we have now resolved. For some of these exchanges we will be importing this missing data shortly, which will then automatically correct your converted portfolio values.

Bittrex API not loading all order history

Jevon Wright — Thu, 26 Apr 2018 04:56:04 +0000

We have been made aware of an issue with the Bittrex API, where Bittrex may not return the full order history of your account. This can mean that when you add a Bittrex account, some historical transactions may be missing.

We have submitted a support request to the Bittrex team, but unfortunately this issue is out of our control.

As a workaround, we will soon be implementing CSV imports, so that you can download your full order history manually from Bittrex, and then upload it to CryptFolio.

Added 2 MEW addresses and they both complain about failing to fetch decimals for an ether address that is not mine - not working at all

Ulasees — Tue, 24 Apr 2018 04:49:36 +0000

Incorrect market average rates over 19-21 April 2018

Jevon Wright — Tue, 24 Apr 2018 08:04:17 +0000

We're aware of an issue where converted value reports and market averages may be incorrect over 19-21 April 2018:

This was due to a bug in our code when we started importing very old CryptFolio data (from 2013) over this period, and has impacted market average rates, and in some cases converted value reports. This bug has since been fixed, but we need to rebuild the affected market average rates.

We will be rebuilding the market average rates soon, and this will resolve this issue for all existing accounts. This bug has only affected reports – the underlying data has not been affected. In the meantime, do not use these rates in your reports.

Bitfinex account update returns an error.

Conc — Wed, 23 May 2018 00:21:19 +0000

Error message: Nonce is too small.
See attachments

"Invalid base64" on Kraken wallets

Jevon Wright — Wed, 23 May 2018 00:21:05 +0000

This error can occur if you have added your Kraken key or secret incorrectly. Make sure that you haven't put in any extra whitespace, or have missed any of the characters in your key/secret when putting the keys into CryptFolio.

Binance duplicate "Transfer" transaction

Robot — Tue, 24 Jul 2018 04:08:08 +0000

I am using the Binance API and it seems to be duplicating a "transfer" transaction in my inventory. So far I have only noticed this for one coin, but I see two transactions with the same:

Reference
Amount
Timestamp

I have tried deleting the transactions and doing an update, but the duplicates come back.

Set-up issues

Andrew — Wed, 08 Aug 2018 04:23:20 +0000

I am having a few issues setting-up my portfolio

1) Exodus has been partially imported - no BTC, Dash, LTC
2) Jaxx no import.
3) Can't find these
GNT, ICN, PAY, ZEC
4) KiwiCoin is unauthorised

5) The balance is way too low.

Kiwi-Coin integration sometimes returns Unauthorized

Jevon Wright — Wed, 27 Jun 2018 03:03:31 +0000

We are aware of an issue with Kiwi-Coin API integration where your valid API key/secret may fail to work and return the error Unauthorized. Unfortunately this is an issue on the Kiwi-Coin side, and to date we've not been able to work around this issue.

You may be able to resolve this issue by creating a new API key and secret, and adding this to your portfolio.

Alternatively, you are also able to import your Kiwi-Coin transactions directly through CSV.

Why are my portfolio balances out of date?

Jevon Wright — Wed, 27 Jun 2018 03:17:35 +0000

When you are adding or removing accounts, transactions or integrations, your portfolio balances may become out of date. As a result, your charts and reports may not match the balances and transactions listed in your accounts.

CryptFolio does not automatically calculate your portfolio balances and histories on demand – as for users with thousands of accounts or addresses, this would be too slow. Rather, your balances and charts are updated regularly in the background by one of our job servers.

If, at any time, your portfolio charts appear to be out of date or incorrect, you can always force the portfolio to refresh your balances and histories, by clicking on the Force Update button when editing your portfolio:

You can also use the Force Update link in any of your portfolio charts:

This will send a request to our job servers to update your portfolio balances and histories immediately, and once the task has completed, your charts should now be up to date.

Invalid Symbols Pair after adding cex.io account

Focevil — Thu, 05 Jul 2018 23:58:40 +0000

After adding account i couldn't get neither history, nor account balance. All keys are correct, I tried to add new sync with new keys, but the same problem occurs.

Login Problem

Topplingsphere — Wed, 04 Jul 2018 02:40:35 +0000

I am unable to set up a password. Though this may be because I have a google account. But I will not sign in using google for security reasons. My account was migrated from your previous site version.

Exchange accounts not fetching transactions for inactive currencies

Jevon Wright — Wed, 22 Aug 2018 06:22:17 +0000

Two exchanges (Binance and Bitfinex) do not have a single API endpoint to download all transactions in your account.

We cannot request every currency or exchange pair supported by the exchange, either: this could take hours (or days) to fetch.

As a compromise, we try to intelligently select only "active" currencies for importing your transactions from these exchanges.

For an account, we define an active currency as a currency which:

Has a non-zero balance, or
Is one of your reporting currencies.

If you have added an exchange account, and it is not fetching transactions in a currency because the current balance for a currency is zero, you have two options:

You can either import the transactions manually using CSV import, or
You can add the target currency as one of your reporting currencies.

Inline support form won't submit

Joshua — Wed, 26 Sep 2018 03:10:13 +0000

Looks like a CORS error

Failed to load https://support.cryptfolio.com/check-user-email-exists: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://cryptfolio.helprace.com' is therefore not allowed access.

Why are the converted values for one of my currencies incorrect?

Jevon Wright — Tue, 11 Sep 2018 00:39:06 +0000

If you suspect that one of your balances has been incorrectly valued in another currency, this may be because the automatic conversion is going through one or more exchanges with high volatility.

To identify which exchanges are being used to convert one balance to another, click on your list of Balances:

Select the balance for the currency you'd like to investigate:

The balance report will include a converted value for this currency in each of your reporting currencies. These converted values are used to generate your charts and reports. The tooltip will demonstrate which exchanges were used, and on which dates, to calculate the converted value:

You can configure the exchanges that are used in conversions by updating your Preferred Exchanges.