Solved Problems

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    Solved

    Exchange accounts not fetching transactions for inactive currencies

    Jevon Wright · 0 · Posted

    Two exchanges (Binance and Bitfinex) do not have a single API endpoint to download all transactions in your account.

    We cannot request every currency or exchange pair supported by the exchange, either: this could take hours (or days) to fetch.

    As a compromise, we try to intelligently select only "active" currencies for importing your transactions from these exchanges.

    For an account, we define an active currency as a currency which:

    • Has a non-zero balance, or
    • Is one of your reporting currencies.

    If you have added an exchange account, and it is not fetching transactions in a currency because the current

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    Set-up issues

    Andrew · 4 · Last reply by Andrew

    I am having a few issues setting-up my portfolio

    1) Exodus has been partially imported - no BTC, Dash, LTC 2) Jaxx no import. 3) Can't find these GNT, ICN, PAY, ZEC 4) KiwiCoin is unauthorised

    5) The balance is way too low.

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    Invalid Symbols Pair after adding cex.io account

    Focevil · 2 · Last reply by Jevon Wright

    After adding account i couldn't get neither history, nor account balance. All keys are correct, I tried to add new sync with new keys, but the same problem occurs.

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    Binance duplicate "Transfer" transaction

    Robot · 2 · Last reply by Jevon Wright

    I am using the Binance API and it seems to be duplicating a "transfer" transaction in my inventory. So far I have only noticed this for one coin, but I see two transactions with the same:

    • Reference
    • Amount
    • Timestamp

    I have tried deleting the transactions and doing an update, but the duplicates come back.

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    Solved

    Why are my portfolio balances out of date?

    Jevon Wright · 0 · Posted

    When you are adding or removing accounts, transactions or integrations, your portfolio balances may become out of date. As a result, your charts and reports may not match the balances and transactions listed in your accounts.

    CryptFolio does not automatically calculate your portfolio balances and histories on demand – as for users with thousands of accounts or addresses, this would be too slow. Rather, your balances and charts are updated regularly in the background by one of our job servers.

    If, at any time, your portfolio charts appear to be out of date or incorrect, you can always force the

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    Solved

    Bitfinex account update returns an error.

    Conc · 1 · Last reply by Jevon Wright

    Error message: Nonce is too small. See attachments

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    Solved

    Kraken API fail because ledger type is unknown

    Chris van Eijk · 1 · Last reply by Jevon Wright

    Make sure all ledger types of Kraken are recognized in your API, as right now the import fails becausue "rollover" is unknown.

    deposit margin rollover settled trade transfer withdrawal

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    Solved

    "Invalid base64" on Kraken wallets

    Jevon Wright · 0 · Posted

    This error can occur if you have added your Kraken key or secret incorrectly. Make sure that you haven't put in any extra whitespace, or have missed any of the characters in your key/secret when putting the keys into CryptFolio.

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    Solved

    Bittrex API not loading all order history

    Jevon Wright · 1 · Last reply by Jevon Wright

    We have been made aware of an issue with the Bittrex API, where Bittrex may not return the full order history of your account. This can mean that when you add a Bittrex account, some historical transactions may be missing.

    We have submitted a support request to the Bittrex team, but unfortunately this issue is out of our control.

    As a workaround, we will soon be implementing CSV imports, so that you can download your full order history manually from Bittrex, and then upload it to CryptFolio.

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    Solved

    Incorrect market average rates over 19-21 April 2018

    Jevon Wright · 1 · Last reply by Jevon Wright

    We're aware of an issue where converted value reports and market averages may be incorrect over 19-21 April 2018:

    This was due to a bug in our code when we started importing very old CryptFolio data (from 2013) over this period, and has impacted market average rates, and in some cases converted value reports. This bug has since been fixed, but we need to rebuild the affected market average rates.

    We will be rebuilding the market average rates soon, and this will resolve this issue for all existing accounts. This bug has only affected reports – the underlying data has

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    FUN coin not showing up

    Kofi · 2 · Last reply by Kofi

    Fun coins (FUN) on myetherwallet address are not showing up in portfolio. Is there anyway to get is fixed.

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    Solved

    Addresses do not work.

    Renegade · 2 · Last reply by Jevon Wright

    I started using Cryptfolio with three addresses. None of them work.

    Ledger Nano S - ETH - Empty

    Ledger Nano S - XRP - Empty

    Desktop Wallet for Ripple - Error message.

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    Solved

    Ripple (XRP) address balance on Ledger Nano S is not visible.

    Renegade · 2 · Last reply by Jevon Wright

    The XRP amount in my Ledger Nano S is not visible in Cryptfolio. It is displaying zero. (empty)

    When I click on the External explorer, it shows the correct amount.

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    Not seeing all currencies/positions in "My CryptFolio in USD"

    John · 1 · Last reply by Jevon Wright

    Only seeing the top 7. If one of those was labeled "All Others" that'd be OK-ish, but it's just dropping 3 of y currencies completely.

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    Missing exchange data between 17 Jan to 22 Jan

    Jevon Wright · 1 · Last reply by Jevon Wright

    We're aware of an issue where some exchanges are missing rates between 17 Jan and 22 Jan 2018. As a result, converted portfolio values over those dates may be incorrect.

    This was caused by a job scheduling bug, which we have now resolved. For some of these exchanges we will be importing this missing data shortly, which will then automatically correct your converted portfolio values.

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    Solved

    Have a problem? Please share it with us and we will do our best to solve it!

    Jevon Wright · 0 · Posted
    Looking for a solution to your problem? Start by writing it here. Chances are someone has experienced it in the past and will help you resolve it.