I purchased ledger Nano S, from Amazon. (Invoice attached) in February 2018, and I stored ripple into it, I tried to check my balance on 17th of September, but balance shown is Zero.
I restored my Device , and updated firmware with latest version available with you. I installed XRP wallet again, but result is same (balance is Zero)
Earlier, I installed Ripple app, and stored Ripple into it In February 2018
I restored my Device , and updated firmware with latest version available with you. I installed XRP wallet as Ripple device is not available for installation
If you suspect that one of your balances has been incorrectly valued in another currency, this may be because the automatic conversion is going through one or more exchanges with high volatility.
To identify which exchanges are being used to convert one balance to another, click on your list of Balances:
Select the balance for the currency you'd like to investigate:
The balance report will include a converted value for this currency in each of your reporting currencies. These converted values are used to generate your charts and reports. The tooltip will demonstrate which exchanges were used, and on which